Shortly after the game’s release, threads began appearing in the Pokemon subreddit with players chronicling their attempts to obtain a refund from Nintendo customer service. Although the Nintendo eShop has an established policy that does not allow refunds due to a change of mind, accidental purchase, or because players don’t like the game, it will honor refunds for defective products.
Players have to go through customer service to request a refund, where they will speak to a Nintendo representative to plead their case. Most of the Reddit users who have posted about successful refunds say they used the game’s performance issues and crashes to say that the game is defective, requiring a refund. User u/Hotdog_Daddy even claimed, “The rep has already told me that due to the situation regarding my Pokemon S/V case, my case will be raised to ensure a refund is approved.”
So far players have reported successful refunds in a number of regions, with strong consumer protection laws in some countries giving customers the right to refund in cases where the product is defective or different from what was advertised. However, not all refund applicants have been successful, and others have said their refund acceptance process was intentionally tedious.
Pokemon Violet barely works on my OLED key, there are bugs everywhere, it runs at 20fps or less, and the classroom scene hurts my eyes. I’m asking for a refund for this, because it can’t be played directly. I guess that’s not something they do.# Pokemon Scarlett Violet pic.twitter.com/HXPr79tBSJ
– Santa Skiffy | Goddess of Dreams (Skeffi__) November 22, 2022
Nintendo has not made any official statement regarding Pokemon refunds at this time. While complaints about performance issues are widespread, it’s unlikely that Pokemon Violet and Scarlet will ever reach the same level of widespread refunds that prompted Cyberpunk 2077 to offer an unconditional refund period after its release. Despite its problems, Pokemon Violet and Scarlet has sold a large number of units since its release, setting records not only for the Pokemon series, but for Nintendo games in general.
The products discussed here were selected independently by our editors. GameSpot may receive a share of the revenue if you purchase anything featured on our site.